Experience the HMS Difference

Great, showed up within an hour told me over the phone how much the service call was going to be and did not try and up charge me for work that was not needed. Found them fair, honest and responsive, good workmanship.

Description of work:

I had a sink value that was leaking and I could not stop the leak so had to call for an emergency repair.

I could not have asked for better service. HMS was able to troubleshoot the problem and get it fixed the next day. They were also best on price against local competitors. They care about customer service and make sure the job gets done right the first time.

I get home and hear the sound of a water fountain... except I don't have a water fountain so I rushed downstairs and noticed that one of the sinks had popped and water was flowing up and down into the bathroom floor... I called HMS and met Doug, who explained what had happened and helped replace sink and adjusted water pressure. Last time I had a pipe burst due to cold weather (and not shutting off valves for winter...)  they took care of what could have been several thousand dollar fix for what I felt was fair (under $500 I think). The bottom line is HMS is honest, fair and gets the job done. I'm happy to recommend them as a trusted service provider.

Fixed the handle on the downstairs Kohler toilet and replaced a seal to stop it from running all the time. HMS responded within 24 hours on a non-emergency call. I emailed pictures to them and they provided an estimate over the phone. Doug along with another assistant called 15 minutes prior to arrival, arrived on time, communicated the service that would need to be provided and made the repair quickly without incident. They were careful to cover their shoes before entering the home. Overall excellent customer service.

HMS was wonderful. When I called, they were able to come out in an hour. Luis called when he was on the way, and he even showed up early. When Luis arrived, he had a very positive and can do demeanor. He immediately put on shoe covers over his work boots without even asking if we wanted him to do so. Our sump pump was in a cramped area, but Luis had a great attitude about it. In fact, it was a pleasure to have him in the house. This is the first review I've written; I never want to write reviews. But the price HMS quoted, the speed with which they were able to come over, and the professionalism and positive attitude Luis demonstrated prompted me to want to write a positive review about this experience. I would call them again in a heartbeat!

I had a great experience with HMS. They have performed work at the condo I live in and came highly recommended by management. They took my call late at night and came out first thing the following morning. Excellent service and very helpful. I will use them in the future when I need plumbing services.

My main water line was leaking just below the shut off valve in the basement. When speaking to Diana on the phone, she was very helpful and knowledgable. She quoted me a price on the phone. She was able to get a technician to my house within the hour the day after a snow storm. The technician, Will, assessed the issue and replaced the appropriate pipe, shut off valve and connectors to the regulator valve. He said the regulator valve looked to be in good condition and so he did not try to up sell me which would have been an additional 300-400 on top of the quoted price. I did not have any surprises in cost or issues. Will was very professional and efficient. I will use them again for plumbing needs.